C-Zentrix’s Unique World-Class ‘Hybrid Customer Experience’ platform

Facilitates with the right blend of In-premise and Cloud Solution to provide competitive-edge to boost customer experience

C-Zentrix, global leader in software products for contact center accelerates focus on its unique Hybrid Contact Centre to help organizations across industry verticals to set up and manage their personalized customer engagement center.

Elaborating, said Saket Setu, CEO, C-Zentrix, “Our Hybrid contact center is one-of-its kind world-class solution, keeping the entire critical infrastructure and data protected on-premises, while leveraging the power of the cloud for advanced interaction management. Hybrid Contact Centre enables customers with higher agent availability backed by a robust disaster recovery setup. The solution works in sync to generate centralized reporting and is being offered across multiple geographies Pan-India, UAE, Philippines, Malaysia and other South-East Asian regions.”

C-Zentrix’s Hybrid Contact Centre Solution facilitates an enterprise with higher prospects outreach, increased agent productivity and aims to maximize in establishing right party contacts. The hybrid solution addresses a full range of touch points for the customers across omni-channels platforms including voice, web, email, chat, video, WebRTC, mobile apps, business analytics etc.

The solution offers -

-          Interactive Voice Response System (IVRS)

-          Automatic Call Distributor

-          Auto Dialer

-          Voice Logger

-          Missed Call Solution

-          Robo Call Solution

The solutions usage is maximized in industry verticals like financial services, health services, public safety, government, banks, e-commerce firms, complaint registration services, hospitality industry, airlines, railways bus services etc. C-Zentrix aims to help organizations across industry verticals to set up and manage their personalized customer engagement centre hassle free at low cost and high efficiency.

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C-Zentrix Partners with #IT for Parivahan for Digitalization of Indian Railway Sector

Partners with Association for MSMEs in Information Technology (AIM-IT) to promote digital advancements for the Indian Railway Sector

C-Zentrix, global leader in software products for contact center and enterprise level applications for voice and data announces its participation at the #IT For Parivahan – Stakeholders Summit 2016 convened by AIM-IT. In view of the largely digital, Ministry of Shipping, Road Transport and Highways (MoSRTH) are leveraging information technology to improve efficiency and harness growth for the sector. The Mumbai Chapter for the Stakeholders’ Summit, #IT For Parivahan 2016 will be chaired by Shri Suresh Prabhu, Hon’ble Minister Railways, Government of India. The Mumbai Chapter for # IT for Parivahan will be hosted on May 14^th, 2016 at Hotel Lalit, Mumbai.

The inaugural # IT For Parivahan summit was held in Delhi on 6^th of May & C-Zentrix made a huge Impact as a proponent of taking digital revolution to the remotest of corners of India.  Under the aegis of the opening session for # IT for Parivahan which was themed around Empowering India’s MSMes, C-Zentrix  set-up a unique MSME information desk to particularly address opportunity areas for IT MSMEs in the Indian & Global Markets from the perspective of sharing unique options of customizations, flexibility, scalability. To motivate Indian IT MSMEs to realize their true potential, C-Zentrix aims to extend a definitive value-add giving cutting-edge solutions to the MSME’s of India.

The event theme – ‘Challenges and Opportunities of Modernising Indian Railways through implementation of IT’ saw participation from all key stakeholders of the sector including, central & state govt ministers, bureaucrats, IT and logistic companies, start-ups, innovators, and policy makers. Riveting discussions were held on various important subjects such as, Role of MSME companies in Railways, Shaping the future of Smart of Railways, ‘Internet of Things and Indian Railways, and ‘Smart Cities’: Smarter Roads - Smarter Transport.

Speaking on the occasion, Saket Setu, CEO, C-Zentrix commented, “It is really a proud moment for us to be associated with the # IT for Parivahan campaign & to help transform the Indian Transportation eco-system through Digital disruption. AIM-IT is a great initiative to showcase how Indian IT MSMEs are leading way for the ‘Digital India’ and the ‘Smart Cities’ drive. We are overwhelmed to reach out to the citizens of our country through this first of a kind “progress through better transportation” initiative. “

Railways network in India, in all its vastness provides last mile connectivity to the masses and also proves to be a lifeline for the country.

C-Zentrix to Endorse the Prestigious #ITForParivaran for MSME’s

C-Zentrix, global leader in software products for contact center and enterprise level applications for voice and data announces its participation at the #ITForParivaran – Stakeholders Summit 2016 convened by AIM-IT. In view of the largely digital, Ministry of Shipping, Road Transport and Highways (MoSRTH) are leveraging information technology to improve efficiency and harness growth. Graced by Shri Nitin Gadkari, Hon’ble Minister of Shipping, Road Transport and Highways, Government of India, #ITForParivaran is being hosted on May 6^th, 2016 in New Delhi.

Speaking on the occasion, Saket Setu, CEO, C-Zentrix commented, “MSMEs are an important industry enabler and has the potential to become a considerable GDP contributor to the nation. Central government’s important initiatives like ‘Make in India’, ‘Digital India’ and ‘Smart Cities’ have tremendous opportunities for the MSMEs in the IT sector. It goes without saying that MSMEs need a strong platform to voice their challenges and support to be as competitive as large and multi-national enterprises. We see a great role of C-Zentrix in facilitating MSME’s with easier and effective contact center management, and help connect and establish a great customer experience (CX).”

Coinciding with #ITForParivaran, C-Zentrix aims to set-up a unique MSME information desk to particularly address opportunity areas for IT MSMEs in the Indian & Global Markets from the perspective of sharing unique options of customizations, flexibility, scalability. To motivate Indian IT MSMEs to realize their true potential, C-Zentrix aims to extend a definitive value-add giving cutting-edge solutions to the MSME’s of India.
Road network in India, in all its vastness provides last mile connectivity to the masses and also proves to be a lifeline for the country.

About #ITForParivaran –

‘#ITForParivahan’ is a nationwide online campaign jointly initiated by IT stalwart Mr. Vinit Goenka and Dr. Mohandas Pai to crowdsource ideas from various stakeholders for effective governance in transportation sector. Both are Members (IT) Taskforce in Ministries of Shipping, Road Transport and Highways.
With an aim to make governance effective through public participation, the campaign invited suggestions from various stakeholders in transportation sector and also public-at-large. The campaign which started in September 2015 saw a dedicated and self-motivated team of more than 200 technocrats reach out 1.5 crore Indians through a highly effective and ambitious social media campaign. In return, we received more than forty thousand responses from all stakeholders. After rigorous discussions and brainstorming sessions, our panel of eminent IT experts shortlisted five ideas which will be presented to Govt of India.
Salient Milestones of #ITForParivahan

• 200 technocrats reached out to 15 million Indians in 62 cities.
• 40,000 responses were received; out of which top 5 ideas were selected by leading IT experts
• Unique User Mention Count: 4695
• Total Number of User Mention Count: 44296
• Number of Tweets: 86478
• Number of impressions: 66 Million

Vectus Industries Limited goes digital with SAP® S/4 HANA

Hyderabad-based vCentric Technologies, one of the fastest growing IT/ITES organizations in India, today announced the installation of SAP S/4 Hana 1511 On-Premise edition for Vectus Industries Limited across its pan-India operations.

Vectus Industries Limited is India’s leading and fastest growing pipe and water storage solution company. It is the pioneer in establishing Blow Moulded technology as an alternate method to Roto Moulding for large size water storage tanks. The Vectus group of companies has been growing at an average growth of around 35% year on year and with an overall sales turnover of approx. 500 Crores (75 million USD) and has manufacturing facilities at 12 locations nation-wide and offices and depots at 13 locations with more 1300 employees on board.
Speaking on the successful deployment, a delighted Mr. Ashish Baheti, Managing Director, Vectus Industries Ltd. said, “We are excited with the technological transformation at Vectus. This quantum leap to becoming a future-ready corporate is in sync with our business vision. Owing to our belief of producing world-class quality products and offerings in the storage and pipe product industry, SAP® S/4 HANA ERP will give us renewed vigor to scale-up across key and critical departments, and enable swift growth in our markets in India and exports.”

The SAP S/4HANA 1511 On-premise edition is a new product and builds the next-generation business suite. Using the advanced potential of SAP HANA, SAP S/4HANA is designed to digitize business and provide an instant insight by using a single source of truth, real-time processes, dynamic planning and analysis.
M.V.R. Kumar, CEO, vCentric Technologies, said, “The nuances of such deployment have been quite amazing for an organization such as Vectus. The deployment of S/4 HANA has addressed many challenges and has helped us reach the next-level of being a digital-ready organization.”

Outlining the core advantages, Mr. Manish Sinha, Head IT, Vectus Industries Ltd, said, “Prior to the installation of SAP® S/4 HANA, our IT infrastructure wasn’t as well equipped.  , We had to start from scratch and work extensively on our infrastructure plants, depot, streamlining legacy software, so that the team could focus on new implementation. It was a tough uphill challenge but we succeeded in installing a world-class product at a regional and local level.  We appreciate the efforts put by vCentric in educating us about S/4 HANA. They supported us in achieving this milestone for our organization at every curve. We completed the project in time even with limited talent pool, resources”-

He further added, “We dismissed the perception that SAP solutions work only with organizations that have an evolved IT infrastructure. I am delighted that such a product matched up to our needs and desire to scale up. It was also extremely competent of them to deliver in record time of less than 5 months and 24 out of our 28 locations nationwide went-live simultaneously with their efforts.”


The ERP installed and supported critical departments at Vectus had the following modules - Stock, Finance, Materials Management, Human Capital Management [HCM], Procurement Plan and Sales &Distribution.

QNET joins hands with Our Children Trust for 34th Children’s Meet

Flowing from the founding principles of Raise Yourself to Help Mankind - RYTHM and InService which encourages selfless service, QNET partnered with Our Children Trust for their 34^th Children’s Meet. The partnership was under the CSR banner of QNET We Care.

The event took place at Shree Shanmukhananda Hall, Sion East today. Around 2500 underprivileged children from 21 NGOs in and around Mumbai attended this mega event which is organised every year. The Children’s Meet is the flagship event of Our Children where the children get their moment of prominence and perform in front of other children and leaders of the corporate world. This year, 400 artists from 21 NGO’s presented on stage a beautiful show of fables and stories.

Seva Sadan Society, Gamdevi who performed “The Legend of Krishna” bagged the 1st prize out of 21 participating NGOs. During this event, students also demonstrated their painting skills.

Our Children started with an objective of working with underprivileged children to provide opportunities and prospect of a better future since 45 sedulous and committed years. The idea towards helping the less fortunate triggered when the founders took notice of an ample amount of food being wasted and thrown away in their places of work. That is when their resolute minds decided to contribute to the financially weaker sections of the society.

QNET officials stated: “Children have distinct rights guaranteed under the constitution and these rights need to be ensured to them as a matter of national priority. The normal response to children's needs is largely welfare oriented and charitable. This needs to change. With this event, we hope this results in valuable insights into the existing situation of children engaged in child labour which needs to be tackled.”

QNET works with credible NGOs and associations like Lions Club, so as to encourage active involvement of all its employees and independent representatives, on ground. QNET is inspired by the example of selfless service set forth by Mahatma Gandhi.

The QI Group of Companies, the parent company of QNET, is a proud member of the United Nations Global Compact (UNGC) Network – the world's largest corporate sustainability initiative. QNET internationally has been working extensively to cater to the needs of homeless and destitute as part of its Corporate Social Responsibility initiatives. It has been sustaining a health check drive at the Home of Hope, Bangalore, where more than 200 Destitute Adults have undergone a 2 month intense health program through the consumption of NUTRIPLUS Protein Power – health supplement from QNET, India. In India, through its Indian operations, QNET is also a member of Health Foods and Dietary Supplements Association (HADSA).

Saroj Khan endorses Rinhee’s MSM Dance School

Rinhee with her talented dance troupe created a magical evening to remember at its annual programme ‘Rhythm Universe 2016. Gracing the event and to give her blessings was none other than Bollywood’s legendary choreographer Saroj Khan, affectionately known as ‘Dance Master Ji’. The evening was also witness to none other than Nagendra Prasad, younger brother to well-known Bollywood & Tollywood actor cum dancer Prabhudeva.

MSM Dance School situated at Belapur, completing its half decade of presence and contribution to the Indian Art & Culture scene has provided an ideal platform of all -age groups to harness their talent and skills.

Congratulating and a very delighted Saroj Khan said, “With such grace and finesse Rinhee has amply demonstrated over the years her ability to gain mastery over both Indian & Western Dance forms. I wish her every success to set the stage for her presence in the Indian Film Industry and be recognized for her talent and excellence.”

MSM Dance School Cofounder and a well-established danseuse himself Nagendra Prasad commented on the occasion, “Rinhee has articulated and worked very hard to achieve and establish the MSM Dance School in Navi Mumbai, a name and force to reckon with.”

Overwhelmed by the presence of both legends, Rinhee Subberwal said, “I am indeed grateful and encouraged to carry on the show and performance to greater heights in the years to come. Dance being a universal unifier, it’s my endeavor to be that catalyst and ensure that such programs can be taken national and international prominence that it deserves.”