Ozonetel Launches Speech Recognition on CloudAgent

Ozonetel Systems, the pioneer in Cloud Communications in India has launched Speech Recognition on CloudAgent, the Contact Centre Solution.

Last year, Ozonetel acquired the speech recognition business of Yantra Software, a provider of speech and voice technology products and services.  The objective was to integrate their speech capabilities into the core KooKoo platform so that KooKoo developers can start building speech applications for providing quality services at a lower cost to its customers. Ozonetel has spent close to a year rigorously testing the software with its platform using various dialects and trying to make the system foolproof before launching it to the end customers.

You can check out a small demo by calling 040-30247041. It will ask you to say a number from 1 to 9. Say a number from 1 to 9 and wait. The IVR will repeat the number spoken by you.
We are moving from "Please press 1 for Sales or 2 for Support" to "Please say 1 for sales or 2 for support". It will not be long before the IVR says "Please say Sales or Support"
Compared to Google & Siri, this might seem to be quite a basic solution but our approach to speech is to make it easily available to the end users without them knowing how speech recognition works. Ozonetel will be rolling out multiple domain specific word packs for cities/state, grocery, banking, insurance etc. These would be already trained and tested for accuracy, and our team will continuously monitor and improve it for better accuracy.

With the launch of Speech Recognition, Ozonetel will redefine the whole IVR experience for the end customers. The technology can immensely benefit businesses who are trying to reach the base of the pyramid market segments. People who cannot read and write, can now verbally respond to the IVR prompts instead of having to feed in digits through the mobile keypad. The IVR prompts can be in the local language. Our vision is to solve the customer communication problems for businesses and this is another big leap in this direction. The reach and impact that the speech recognition technology can provide can be humongous.
Some of the immediate benefits can be summed up as follows:

• Businesses can market their services to rural population without having to worry about the education level of such target audiences.
• Banks can use speech recognition services to reach out to unbanked people to bank on feature phones using IVR and they can be authenticated using speech bio metrics.
• Urban audiences can now also use the speech recognition to go respond to the IVR prompts because they won’t have to keep moving the phone away from the ear to look at the keypad and feed in the digits. They can be using an IVR service even while driving.

Ozonetel in its constant endeavour to innovate and provide the best technology solutions to its customers is now helping businesses improve the way they “speak” and “listen” to their customers.

IBSFINtech launches ‘Treasury on Cloud’ for SMEs in India

   An innovative self-sufficient solution for treasury management designed for MSMEs in India

 IBSFINtech, the leading provider of niche financial software for Forex, Treasury and Trade Finance management, is pleased to announce launch of ‘Treasury on Cloud’, an innovative approach to treasury management designed for MSMEs in India.

IBSFINtech received an overwhelming response at a recent launch and participation at CII Summit in Kolkata titled ‘Empowering SMEs Through Addressing Their Financing Needs’.

IBSFINtech’s ‘Treasury on Cloud’ product offering is designed to particularly drive the Government of India’s Make in India campaign more effectively, by empowering MSMEs in effective management of treasury & trade finance functions and helping them achieve higher growth and scale.

Speaking on the occasion, Haresh Patel, Member - Advisory Board, IBSFINtech, said “We are excited to launch ‘Treasury on Cloud’, designed to assist MSMEs in effective management of market risks, that too with a nominal investment. Treasury on Cloud is a self-sufficient solution to address needs of Micro, Small and Medium Enterprises of the country. It is an ideal solution for MSMEs as it requires no capital expenditure, allows for rapid implementation, and no risk owing to the pay-as-you-go model!”

Amit Tripathi, Deputy Director at CII, said, “IBSFINtech is a technology company with strong presence in niche financial software solutions. CII provided a platform for IBSFINtech to launch their innovative treasury product offering on cloud, designed to suit the requiremnts of the MSME segment in the country.”

He further added, “MSME is the most critical and fastest growing segment in the country, and with enhanced support from Government of India via the Make In India campaign, MSMEs expansion is inevitable. I believe IBSFINtech can play a pivotal role in supporting MSMEs via their innovative product portfolio in treasury and trade finance management. ”

IBSFINtech’s next-gen products, Innovative TreasuryTM Solution & Innovative Trade FinanceTM Solution have seen an exciting response in the industry.

Both the solutions are being subscribed by some of India’s leading retail chains and stores. The corporate treasury implementations are currently being used by varied customers including publishers, manufacturers, service providers and numerous other verticals.

DreamTrips Vacation Club Named Africa’s Leading Travel Club at World Travel Awards

For the second consecutive year, DreamTrips™ Vacation Club eclipsed competitors for the coveted title of “Africa’s Leading Travel Club” during the World Travel Awards Africa & Indian Ocean Gala Ceremony. Hundreds of hospitality industry leaders gathered for the event, which was held on Saturday, June 20 at Kempinski Seychelles Resort, Baie Lazare, Seychelles.

DreamTrips’ was recognized for distinguished service and product offerings in the Africa and Indian Ocean regions within the last year. Nominees in other Africa and Indian Ocean travel categories included Saint Regis, Carlton, Avis, and Air Mauritius.

“This is great news for DreamTrips,” WorldVentures Co-founder and Chief Visionary Officer Wayne Nugent said. “Our DreamTrips team works relentlessly to curate group vacations to some of the most coveted destinations in the world, while delivering excellent customer service. It’s wonderful that our peers and customers chose our product.”

Since 1993, World Travel Awards has celebrated excellence across all sectors of the global travel and tourism industry. Last year, DreamTrips won four regional awards in Africa, Asia, Europe and North America. The Africa & Indian Ocean Gala Ceremony is the second stop on the annual Grand Tour which visited Dubai earlier this year, and will include stops in Sardinia, Bogotá, Turks & Caicos, and Singapore before arriving in Morocco for the Grand Finals in December.

XIUS Awarded Patent for Method of Performing Authentication and Service Translation for MVNOs

XIUS, a leader in delivering innovative, revenue-generating solutions to mobile operators, MVNEs and MVNOs worldwide, announced today the award of its patent pertaining to the method for performing authentication and service translation for Mobile Virtual Network Operators (MVNOs). The patented technology is at the core of the company’s Mobile Services Platform (MSP) and has been granted by the US Patent and Trademark Office.

XIUS Mobile Services Platform is a pre-integrated mobile services enablement platform that supports rapid launch and profitable operation of MVNO voice and data services. MSP combines Core Network, Messaging, OCS, Packet Data Network, Convergent Billing, Real-time Network Provisioning, Business Support and Management systems using sophisticated business logic to enable MVNEs to host MVNOs and deliver new services and grow revenues with optimum investment and operations costs.

With more than a decade of experience in launching MVNE/MVNO services across the globe, XIUS is well positioned to serve MVNEs / MVNOs from commercial, technical and operational perspectives. “The award of our recent MSP patent reiterates our company’s emphasis on innovation”, said G.V. Kumar, CEO of XIUS. “XIUS MSP offers multi-tenant, multi-network and multi-country capability and supports MVNOs across the continuum right from branded resellers to full MVNOs with minimum upfront investments. We strongly believe in ‘we grow as you grow’ approach”.

The high modularity of MSP provides the MVNOs options for picking and choosing only the components needed for achieving the business goals. The scalability of the system to add capacity as required enables MVNEs to onboard MVNOs in a cost effective way. Its virtualized framework provides NFV capabilities and allows MVNOs to launch innovative services quickly and as required by evolving business needs.

WorldVentures Kicks Off in Taiwan

WorldVentures™, the leading international direct seller of club memberships, celebrated the kick off of a Market Informational Meeting in Taiwan on Sunday, May 31, 2015. Approximately 8,000 guests, including 
WorldVentures executives and Independent Representatives from across Asia, attended the meeting in Taipei city. Executive VP of Sales and Business Development, Kyle Lowe, as well as the company’s Asian leadership spoke at the event.

Due to heavy participation, there were two separate celebrations coinciding with the event, which included a Three Princes Dance performance, symbolizing Taiwan’s progressive culture while cherishing its timeless traditions. 

Following WorldVentures’ opening of a Field Training Center in Hong Kong last October, local WorldVentures Representatives can now share their knowledge with new partners from Taiwan.

“We were impressed by the massive participation at the Taiwan kick-off celebrations,” Co-founder and Chief Visionary Officer Wayne Nugent said. “We knew about the rising demand for our club membership and business opportunity in Taiwan, but this vastly exceeds our expectations. We’re honored to provide our Representatives in this new market with the right tools to excel personally and professionally.”    

  

XIUS AMPLIO to Accelerate Telecom and Internet Providers Data Revenues

Demonstrates improvement in data ARPU from 25% up to 90% through analytics, application and action

 XIUS, one of the global providers of mobile solutions and infrastructure today introduced the latest solution, XIUS AMPLIO that guarantees acceleration in data revenue through their continuous improvement delivery model.

XIUS AMPLIO, a unique offering, is built on the company's patent pending Predictive Data Modeling platform that offers real-time network analytics and policy management functions to optimize the utilization of core data networks and monetize the available bandwidth through differentiated service offerings.

Speaking on the occasion, G.V. Kumar, CEO and Managing Director of XIUS said, “XIUS AMPLIO’s powerful data-driven platform and intelligence on customer usage patterns enables mobile operators, cable operators and fixed / wireline broadband operators to refine and leverage on their existing portfolio. Through advanced analytics, application and action, service providers can now generate new valuable sources of customer insights to drive and multiply their data revenues, thereby creating richer, personalized experiences for users”.

The cloud based XIUS AMPLIO supports NFV based management and orchestration. The unique delivery model emphasizes continuous engagement with service providers to ensure it is an outcome-based offering. XIUS is committed to tangible increase in data revenue within a specified time period and month on month thereafter.
XIUS' unique engagement model guarantees a significant improvement in data ARPU from 25% up to 90%. The new solution offering allows mobile operators and internet service providers (ISPs) with new revenue streams – a transition from selling standard data plans and packages to offering diverse and dynamic portfolio of data services based on customer segments and needs.

XIUS AMPLIO is also available on monthly subscription plans for the mobile and broadband service providers.
Click here to register for a free webinar and know more about XIUS AMPLIO.

LinguaNext Technologies’ “Linguify.S” becomes an SAP-Endorsed Business Solution

LinguaNext Technologies today announced that its language platform Linguify.S is now an SAP-endorsed business solution for all countries worldwide. SAP will continue to develop localized versions for selected on-premise or cloud solutions, while LinguaNext will offer complementary solutions for product and language combinations not covered by SAP.

Linguify.S makes no changes or modifications to the underlying SAP® software or application databases. Instead, language conversion is handled externally at the display level, with all screen output translated in real time using a customized in-memory dictionary. This allows customers to run a single language instance of an SAP application across multiple regions, with users in each country selecting their preferred display language from a drop-down menu.

Solutions endorsed by SAP SE are complementary to SAP software offerings, have been specifically integrated with SAP solutions and tested by SAP, and provide additional choices and flexibility for businesses running SAP software.

“Companies are increasingly realizing the benefits of providing their staff, their partners and customers in each country with business applications in their native language,” says LinguaNext CEO and co-founder Jagdish Sahasrabudhe. “Surveys clearly show that employee productivity and customer engagement levels are much higher when user interfaces and e-commerce platforms are provided in the local language of the country.”
Added Sahasrabudhe, “The LinguaNext solution dramatically reduces the cost, complexity, deployment and time to market of local language enablement of business applications. We are delighted to have received this global endorsement from SAP, the world’s leading provider of enterprise application software.”

Said VR Ferose, managing director, SAP Globalization Services, “As the SAP solution portfolio continues to expand and customer demand for local language increases, we have been looking at innovative new ways to deliver local language that will complement SAP’s own efforts and give our customers more choice. Having endorsed the LinguaNext solution two years ago for selected markets and solutions, we felt very confident expanding the partnership to markets and products worldwide.”