CRMNEXT 2016 Redefines Digital CRM

CRMNEXT, the world’s no.1 commutable cloud CRM solution, launched the next gen cloud based digital CRM platform for the Asian Market. The new platform is designed for the Digital age following the rule of Zero – Zero human-touch, Zero waste and Zero rework. The agile and fully customisable solution offers full mobility access to users. It is especially beneficial to BFSI organisations, giving them a single view of all customer engagements at the click of a button. The technology further empowers end-customers to interact with companies with near-zero human intervention, hence offering a seamless experience.

The Digital CRM platform’s advanced technology enables it to collate and analyze customer insights from traditional, digital and social platforms. By leveraging this feature, banks and financial institutions can now get a holistic view of every customer’s credit history, spending patterns, past engagements and experiences with them. Furthermore, the platform can predict a customer’s future financial requirement and accordingly suggest a product, which is apt cross-sell for that customer.  

This new CRM platform will enable BFSI organizations to build a consistent strategy with competitive differentiation, and deepen the relationship with customers through every interaction. It opens the internal processes of financial companies to end-customers, enabling them to fulfil their needs on a digital self-service platform with ready assistance available when needed. This could revolutionize the way customers buy a loan, credit card, insurance policy or open an account. It could also dramatically reduce the transaction cost for financial services companies helping them to improve profitability, scale faster and deliver great customer experiences.

CRMNEXT has been credited with having 3 of the world’s largest 5 CRM installations. Over the past decade, it has been closely working with three of India’s leading private banks – HDFC Bank, Axis Bank, ICICI Bank, top Insurance companies like Max Life Insurance, along with financial institutions like Bajaj Auto Finance, for providing customised solutions. The platform has enabled these organizations to experience seamless sales and service management, Reporting and Analytics, and deep knowledge management.

Results have been quite a testimony to CRMNEXT’s depth and ability. Deployed at HDFC Bank for the past 8 years, it has resulted in a 52% increase in the service quality and 200% improvement in the Sales Turn-around Time(TAT). At Bajaj Auto Finance it has implemented a digital loan origination system with automated-underwriting and decision-making available at all dealer locations. This has enabled to complete the loan approval process in less than3minutes, delivering faster sales and a hassle free, seamless experience to the customers. CRMNEXT believes that similar tools will impact the entire financial business ecosystem by redefining customer interactions while necessitating new innovative internal processes and employee skills to support these interactions.

hSenid Launches Ground-breaking HRMenterprise in India

Ascertaining their Roadmap & Strategy for the India Market, hSenid has unveiled HRMenterprise - the Intelligent Human Resource Information System which caters to a wider spectrum of HR functions to improve the HR business processes of organisations. Equally adept in handling HR Functions for SMBs & large enterprises, the system encompasses a structured approach from talent acquisition, nurturing, managing employee life-cycle, compensation and effortless employee engagements & development.

It consists of over 30 functional modules that are seamlessly integrated to enhance visibility, empower decision support and enrich employee engagement. HRMenterprise is encapsulated by world class best-of-breed processes and practices consolidated over many years of client associations across several Industrial verticals.

One of the core modules of HRMenterprise is the Employee Information Manager which forms the foundation for the rest of the modules. It is a dynamic warehouse of all relevant employee related information which is utilized by other modules hence eliminating data redundancy, helping organizations to save resources. The easy access to detailed employee information helps the HR function to release its full potential.

Some of the core benefits of deploying HRM Enterprise are:-

·         Integrated Business Intelligence

·         Globally Consolidated Yet Localized Processes

·         24X7 Customer Support

·         Highly configurable

·         Handholding for Full Integration

To add to its credit, HRMEnterprise has been deployed for 750 clients in 18 varying business sectors across 30+ countries including diverse private and public sector entities.

Bhiwandi - Participates In The Make In India Campaign

Accelerates Industrial Revolution

On the side lines of the ‘Make In India’ week scheduled to be hosted at Bandra-Kurla Complex Exhibition grounds in Mumbai from 13-18 February, 2016, the ‘Make In Bhiwandi’ campaign will promote manufacturing and boost local economy. The campaign encourages industrialists, investors and manufacturers to set shop at the Bhumi World Industrial Park in fast-developing node of Bhiwandi.

The campaign will pave way for potentially-strong sectors to raise investments and facilitate growth spurt in economy. Bhumi Associates, craftsmen of premium business space solutions, will proudly represent the industrial park at the infrastructure development corridor for the mega ‘Make in India’ week. The campaign upholds the potential of design, innovation and sustainability across India’s manufacturing sectors in the coming decade.

Commenting on their keen participation for the Make In India Week, Mr. Prakash Patel, Chairman & Managing Director of Bhumi World said, “Bhiwandi has all the qualities and potential desired of a manufacturing hub. All that we have to do now is push it to newer height of glory. Our participation in the ‘Make In India’ week will boost Bhiwandi’s industrial growth”.

Keeping in mind the varied needs of business houses looking for expansion, the park has designed innovatively-designed industrial units which offer the right mix of sturdy RCC structures industrial sheds along with intelligently-designed office spaces. It is currently catering to the diverse needs of hundreds of factories encompassing from over 40 countries. The sectors the park is successfully catering to include automotive, furniture, pharmaceuticals, garments, engineering, cosmetics, imitation jewellery, plastics, food and printing press etc. Bhiwandi offers an overall ecosystem required to help businesses steer their growth.

8,000 persons are employed here. With an additional over 5,000 jobs capacity planning with new projects in the pipeline, Bhiwandi is a fast-growing city with plans on creating fast track corridor connecting key infrastructure projects like Navi Mumbai International Airport and JNPT.

NMMC signs an MOU with European Business and Technology Centre

 Under the aegis of India’s smart city challenge, NMMC has signed an MOU with European Business & Technology Centre to promote real time solutions and best practices from Europe for the Navi Mumbai Smart City Project in the presence of Hon. Chief Minister Shri Devendra Fadnavis, at CIDCO Exhibition Centre, Navi Mumbai.

Highlighting on the importance of the MOU, Mr. Dinesh Waghmare, Commissioner NMMC commented “This MOU with EBTC is a testimonial that Navi Mumbai is all geared up to meet the benchmark guidelines for the said challenge. The MOU fits very well in uplifting the cause of a Smart City which requires comprehensive development of physical, institutional, social and economic infrastructure. All are important in improving the quality of life and attracting people and investments to the city, setting in motion a virtuous cycle of growth and development."

European Business and Technology Centre (hereinafter called EBTC) is a program co-funded by the European Union and implemented by EUROCHAMBRES, the Association of European Chambers of Commerce and Industry, with a company incorporated in India. EBTC is the reference point for promoting and indigenizing European technologies to suit the local needs in India. EBTC’s efforts focus on four main sectors Biotechnology, Energy, Environment and Transport.

EBTC has been delighted to be an integral part of this expert mission being spearheaded by NMMC and to help replicate the best of EU Smart City here in Navi Mumbai. EBTC intends to provide access to EU policy frameworks which could be used as a template for the Navi Mumbai Smart City Project. “

The “EU India Smart Cities Knowledge and Innovation Program” will provide real time solutions for the Navi Mumbai Smart City Project. Capacity building in evolving areas of smart city initiatives from Europe will be conducted for Navi Mumbai Municipal Corporation. The Joint events/seminars/workshops/webinars and Expert missions from Europe will bridge NMMC with EU funding agencies across Europe for the smart city projects.

For more details, visit www.smartnavimumbai.com

Smart Banking Ideas for a Smart City - Navi Mumbai

Leading Bankers shared innovative suggestions at the forum

The Navi Mumbai Municipal Corporation (NMMC), in its endeavor to engage with enlightened minds for the Smart City Mission, held a Smart Banking Connect at NMMC Headquarter, Belapur on Thursday evening. The NMMC sought bright ideas and suggestions from the city’s banking community for seeking avenues for smart banking for the citizens.

The event witnessed the presence of esteemed banking organizations like Bank of India, Bank of Maharashtra, SBM, Indus Ind Bank, Axis Bank, ICICI Bank, Yes Bank, Allahabad Bank, Bank of Baroda and Indian Bank.

The Navi Mumbai Municipal Corporation was represented by the Chief Accounts and Financial Officer D.M. Garad and Chief Auditor Suhas Shinde. Members present were enlightened on how Smart City Navi Mumbai can bring about a drastic change in the lives of residents due to improved banking.

The session was followed by the banking fraternity sharing ideas of smart banking for the smart city. Some of them included introducing incentives on e-payment of bills, collection of bills through mobile bank vans, smart gadgets and correspondents that can collect payment of the bills from slum and village areas. An idea of a smart mobile application and a smart NMMC card for payment of water, electricity, property bills etc from one point was discussed.

The Smart City Challenge is designed to inspire greater creativity from municipal officials and their partner ecosystem. The challenge invites for a more evolved ‘Citizen-Civic’ engagement, along with an overall development of proposals that will produce concrete benefits in people’s lives.

NMMC Seeks Smart Ideas From Engineers

The Navi Mumbai Municipal Corporation (NMMC), in its endeavor to engage with enlightened minds for the Smart City Mission, held a workshop at The Institution of Engineers, Belapur on the evening of 19th November, 2015.

The NMMC sought bright ideas and suggestions from the engineers present and their whole-hearted participation.The institutions present included The Institute Of Town Planners, The Indian Institute of Architects, The Institute of Company Secretaries Of India, The Vaikuntha Mehta Institute for Decentralized Industries, The Indian Institute of Materials Management and The Indian Institution of Industrial Engineering.

NMMC Chief Engineer Mohan Dagaonkar presented the achievements of the civic body and consulted engineers, architects and other leading fraternity on the Smart City Projects. He listed few challenges faced by NMMC like strengthening public transport system, providing adequate parking facility, ensuring citizen safety and maintaining high-growth trajectory for economic development.

Members gave their opinions on various projects. Those present were enlightened on how Smart City Navi Mumbai can bring about a drastic change in the lives of residents due to improved infrastructure and lifestyle.

The present event upholds NMMC’s broad vision to make Navi Mumbai the future city by setting the stage for knowledge sharing with specialists.

The Smart City Challenge is designed to inspire greater creativity from municipal officials and their partner ecosystem. The challenge invites for a more evolved ‘Citizen-Civic’ engagement, along with an overall development of proposals that will produce concrete benefits in people’s lives.

Dagaonkar said, “NMMC aims to establish Navi Mumbai as an exemplar for both citizens as well as other cities around the world to emulate. A place where everything we want to achieve will come together: eco-friendly and sustainable environs, efficient infrastructure and an enviable lifestyle.”

The Navi Mumbai civic body has asked residents to send suggestions for smart city to the following address:
Municipal Commissioner, NMMC head office, plot no1, opposite Killa gaothan, sector 15A, CBD Belapur, Navi Mumbai - 400614.

Newgen Software Supports Union Bank Central Processing Centre

Newgen Software, a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM), and Adaptive Case Management (ACM) solutions is pleased to announce its partnership with Union Bank of Nigeria to power the Bank’s Central Processing Centre (CPC) using the Newgen solution suite. Newgen as technology partner has provided the bank with cutting edge technology which will enable the bank provide better customer service and expedite customer facing processes.

Speaking on the CPC, Mr. Lucky Jayaratne, Executive Director (Operations & Technology) Union Bank said, “We selected Newgen Omniflow as the most suitable for our CPC and we are happy with the outcome of that decision. It has enabled our initiative of centralized processing of transactions from our network of branches successful.”

Mr. Diwakar Nigam MD & CEO, Newgen Software expressed his views saying “We are glad to support Union Bank of Nigeria as their mainstay for central processing centre. Our solution demonstrates the value financial captives can derive by using a single, easy to use platform to automate their critical business processes. With using our BPM solution, Union Bank can achieve intuitive collaboration with multiple systems & core business areas for better engagement with its large pool of customers”.

Mr. Segun Lamidi, Senior Operations Head of the Bank, who led this implementation, mentioned “With the integration of the Newgen software with our Centralized Processing Centre, we have now put in place end-to-end automation of the account opening, account management and funds transfer processes, effectively enabling us open instant accounts and improve our turnaround time in servicing customers who visit any Union Bank branch or touch point. The Newgen team employed global best practices combined with local knowledge to deliver this world-class solution to Union Bank. We are pleased with the collaboration and partnership.”