CRM Next won 'The Best CRM project in the Asian Banker Technology Award 2017'

CRMNEXT received the award for Best CRM Project in The Asian Banker Technology Innovation Awards 2017. The awards ceremony was held in conjunction with the prestigious Asian Banker Summit 2017, the foremost annual meeting for decision makers in the financial services industry in the Asia Pacific region, held at the MAX Atria@Singapore EXPO, Singapore.

The comprehensive sales customer relationship management (CRM) platform provides a 360-degree customer view, tracking engagement across channels and devices

The (CRM) project is a comprehensive implementation covering processes in retail banking across prospect and customer service, campaign management, sales and performance management. The implementation ensured that the CRM platform will be accessible across all channels and devices inclusive of branch, web and mobile. It provides a 360-degree view of customers and tracks all engagement, leads, and triggers, analyse, and use it to enhance customer relationship.

The bank integrated this system with location based demographics to develop and deploy targeted campaigns, improved insights, along with shared campaigns translating to more cross-selling opportunities with higher conversion rates. Its customers witnessed a 35% increase I lead conversion rate and a 170% increase in lead volumes following the implementation. Project also resulted in a 50% increase in cross-sell ratio and a 60% increase in sales per employee.The CRM system enabled to successfully execute targeted cross-sell capabilities improving lead conversion by 35%

CRM deployment by CRMNEXT brings significant operational benefits to the bank with notable increase in its customer profitability ratio andcustomer satisfaction. It improved the efficiency, reducing the turnaround time by 75% and the sales cycle time by 90% after this projectNew platform significantly improved customer profitability ratio and efficiency in sales

Adroit Infotech enables VICCO Laboratories to Go Live with SAP S/4HANA

SAP partner Adroit Infotech, announced the successful go-live with SAP S/4HANA solution for VICCO Laboratories, the pioneer of promoting Ayurveda.

VICCO Laboratories, operating in a highly demanding market providing Ayurvedic products, faced challenges in goods tracking among the business units, manual tracking of serial numbers and managing of promotions and schemes, manual pricing, stocking and serviceability, AR, cash discounts, cash flow, credit management and controls. The company was looking for an efficient IT/ERP system to combat the operational challenges. After evaluating many solutions and vendors, VICCO Laboratories selected SAP S/4 HANA as the solution and Adroit Infotech as the implementation partner.

Mr Arif Poonawala,  CEO - Adroit Infotech (Subsidiary of Sphere Global Services Ltd.) said, “We implemented SAP S/4HANA, and key SAP solutions for VICCO Laboratories, which included integrating their sales portal with SAP.”

The solution covers implementation of best practices to facilitate seamless collaboration between production and purchasing through MRP cockpit, visibility of real-time shop floor inventories to enable sales commitment & deliveries. It includes usage of sales historical data for predictive analysis. It also includes consistent and reliable business insights across all financial elements such as FI period closing cycles, communication with banks, statutory and legal compliance related to rules and regulation. Ardroit Infotech ensured that the solution is comprehensive and meet industry standards.

Mr Sanket Joshi, IT Head of VICCO Laboratories stated, “SAP S/4HANA implementation helped for a quicker and accurate report of the management system. SAP has now enabled to connect all the dots, connect inter department and collect internal reports and to make the process from production to despatch, faster and accurate.

Adroit Infotech has been delivering best of the breed, customer-centric SAP solutions to its clients in terms of S/4HANA consulting, implementation, cloud products, application management services, their technological expertise and customer-driven engagement models while leveraging their global assets, which has helped successful go-live for VICCO Laboratories

TrucksDekho announces a Unique Review Contest in India

-The initiative aims to make truck buying easier by collating genuine reviews of truck owners and enthusiasts

Jaipur, November 30, 2016: TrucksDekho.com, India’s leading trucking portal, will be launching a unique ‘Review Your Truck’ contest through which trucking 

and auto enthusiasts can share their truck reviews and experience, and win exciting prizes. The contest starts on December 5, 2016 and continues till January 25, 2017.

After taking into account the confusion customers face while purchasing a truck, TrucksDekho has come up with this unique initiative to make truck buying a hassle-free experience for potential buyers. Through this contest, people will be able to send across genuine reviews and in turn, help others in the trucking community make a smart buying decision. 

Through the ‘Review Your Truck’ contest, reviewers can rate the performance, maintenance, design and build of their trucks based on key parameters. Contestants can also write a detailed review, enter the exact mileage of their truck, add truck photos, and give a short, final verdict about the truck. 

The contest has been designed in a gamified way and contestants will be rewarded with points on completion of different stages. To encourage more people to participate, TrucksDekho will be giving out exciting gifts to top reviewers. The best reviews will be judged based on honest opinions from contestants who have actually driven trucks. 

With the help of this contest, TrucksDekho hopes to highlight and bring the trucking community in the mainstream automotive domain and make the truck buying process smoother and easier for customers.

About TrucksDekho:

With 20 leading brands, more than a 1000 trucks, 3000 verified dealers, 3000 service centers and 60 body makers listed on the website, TrucksDekho.com has carved a niche for itself in the trucking industry. Started in 2015, TrucksDekho.com has become the country’s No.1 solutions provider within the span of just a year, with tie-ups with some of the leading OEMs. Apart from a solid web presence, TrucksDekho.com also innovates with several trucking solutions, the foremost being an end-to-end lead management system that guarantees genuine and verified leads. Through a host of branded solutions, consumer apps, digital marketing and customer support, TrucksDekho.com ensures a win-win in terms of sales for all its clients, in a highly competitive market. 

  

     

SHB has re-imagined “Banking on the move” with Wearable Banking Solution developed by Vayana

The Solution will facilitate next generation banking facilities for its retail customers

Saudi Hollandi Bank (SHB), founded in 1926 the first bank in KSA, has deployed Wearable Banking Solution developed by Vayana for Apple Watch, to further enhance the customer experience for its retail banking customers. This will see the bank introduce more innovative ways to engage with its retail customers in KSA.

Wearable Banking Solution developed by Vayana will enable SHB to deliver number of services on Apple Watch which works as an extension of the iOS - Mobile Banking Application. These services include Reporting (Balances & Mini Statements), Notifications and Payments (Due Bills & Violations). Wearable Banking adds another feather to the cap for both SHB as well as Vayana.

While mentioning about the deal, Vayana’s CEO Kannan Ramasamy mentioned "Exciting opportunities have been presented by emerging technologies and form factors. This has made it possible for us to “Reimagine Channels” in partnership with our clients. We have had a unique opportunity to work with Saudi Hollandi Bank in their journey to create an OmniChannel experience. The Wearable Banking is another milestone in positioning the Bank as an innovator.”

SHB and Vayana have been working together last few years to digitize Retail Banking Channels. SHB is currently using Vayana’s “SolutionNET: Channel Re-imagined platform” for Retail Internet Banking, Tablet Banking Application and Mobile Banking Application. SHB has won Best Mobile App Award in 2016 and Best Internet Banking Award for consecutive 2 years (2014 and 2015). With 72 retail banking services on Mobile Banking Application, SHB is undoubtedly a leader in KSA Market.

Meet us at North Africa Future Banking Forum 2016 in Cairo, Egypt from 24-25 October.

Premia™ Conclave’16 Receives an Overwhelming Participation from Middle East Insurance Leaders

 Organised by 3i Infotech, the Premia™ Conclave was held in Dubai

3i Infotech Limited, a global provider of IT solutions and one of India’s mid-tier software companies, played host to  Premia™ Conclave’16 in Dubai. Premia™ Conclave’16 is conceptualized and created in conjunction with 3i Infotech’s leading Premia™ insurance product suite annual customer meet. It was an initiative to appreciate, felicitate, support and strengthen the valued relationship with Premia™ and its most valuable patrons, across the MENA region. The conclave centered on the theme Connect, Transform, Engage. 

In the form of Premia™, 3i infotech offers insurance organizations a powerful
solution accelerator that enables efficient end to end management of insurance
business processes be it general life medical or Islamic insurance. Over the last 15 years, PREMIA™ has achieved an outreach in 35 countries including the MENA region. The Premia boasts of customization for local languages and ease of use & has over 300 strong professional team with 200 plus development experience.

“It has been a truly memorable and deeply valuable association that has been fostered at the Premia™ Conclave’16. It puts a seal of affirmation on the growing presence of Premia™ and our acceptance on the GCC map. With our continued presence for over the past 15 years and in our journey ahead, the occasion would be earmarked as a red-letter day for all of our customers and stakeholders” said Rakesh Doshi, Global Delivery Head - Banking, Insurance and Financial Services & MRD at 3i Infotech.

The Dubai Premia™ Conclave 2016 was opened by insurance industry veteran Mr. Omer Elamin, President Orient Group. Mr. Elamin’s session was a live testimonial of Premia™’s robust capabilities and how it facilitated seamless upgradations in line with the insurance organization’s growth. He further added that he sees a great future for Orient with 3i-Infotech’s offerings.

Asserting that customers are their first priority, the evening upheld 3i Infotech's patrons who are undoubtedly the frontrunners of this revolution of progress and business growth for the Middle East market. As an initiative of appreciation, 3i Infotech honored the following companies from the region.

Noor Takaful	Sharjah Insurance and Reinsurance	Emirates Insurance	Dubai National Insurance & Reinsurance	Takaful Oman
Mitsui Sumitomo Insurance	Al Wathba National Insurance	Abu Dhabi National Takaful	National Takaful Co. - Watania	Oman United Insurance
Adamjee Insurance	Al Wathba National Insurance	Orient Insurance	Qatar Insurance	METLife AIG ANB
Al Dhafra Insurance	Dubai Insurance	Dar Al Takaful	Falcon Insurance	Al Madina Takaful

Also pertinent to the theme of iterating the Premia™ success road, the attendees were introduced to the key milestones and achievements of Premia™ over the last 15 years.

The evening of May 25^th witnessed an amalgamation of excellence in Technology, Insightful Thought Leadership sessions & 3i Infotech’s undisputable leadership in steering the Technology eco-system of the BFSI Sector in the Middle East.

C-Zentrix’s Unique World-Class ‘Hybrid Customer Experience’ platform

Facilitates with the right blend of In-premise and Cloud Solution to provide competitive-edge to boost customer experience

C-Zentrix, global leader in software products for contact center accelerates focus on its unique Hybrid Contact Centre to help organizations across industry verticals to set up and manage their personalized customer engagement center.

Elaborating, said Saket Setu, CEO, C-Zentrix, “Our Hybrid contact center is one-of-its kind world-class solution, keeping the entire critical infrastructure and data protected on-premises, while leveraging the power of the cloud for advanced interaction management. Hybrid Contact Centre enables customers with higher agent availability backed by a robust disaster recovery setup. The solution works in sync to generate centralized reporting and is being offered across multiple geographies Pan-India, UAE, Philippines, Malaysia and other South-East Asian regions.”

C-Zentrix’s Hybrid Contact Centre Solution facilitates an enterprise with higher prospects outreach, increased agent productivity and aims to maximize in establishing right party contacts. The hybrid solution addresses a full range of touch points for the customers across omni-channels platforms including voice, web, email, chat, video, WebRTC, mobile apps, business analytics etc.

The solution offers -

-          Interactive Voice Response System (IVRS)

-          Automatic Call Distributor

-          Auto Dialer

-          Voice Logger

-          Missed Call Solution

-          Robo Call Solution

The solutions usage is maximized in industry verticals like financial services, health services, public safety, government, banks, e-commerce firms, complaint registration services, hospitality industry, airlines, railways bus services etc. C-Zentrix aims to help organizations across industry verticals to set up and manage their personalized customer engagement centre hassle free at low cost and high efficiency.

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C-Zentrix Partners with #IT for Parivahan for Digitalization of Indian Railway Sector

Partners with Association for MSMEs in Information Technology (AIM-IT) to promote digital advancements for the Indian Railway Sector

C-Zentrix, global leader in software products for contact center and enterprise level applications for voice and data announces its participation at the #IT For Parivahan – Stakeholders Summit 2016 convened by AIM-IT. In view of the largely digital, Ministry of Shipping, Road Transport and Highways (MoSRTH) are leveraging information technology to improve efficiency and harness growth for the sector. The Mumbai Chapter for the Stakeholders’ Summit, #IT For Parivahan 2016 will be chaired by Shri Suresh Prabhu, Hon’ble Minister Railways, Government of India. The Mumbai Chapter for # IT for Parivahan will be hosted on May 14^th, 2016 at Hotel Lalit, Mumbai.

The inaugural # IT For Parivahan summit was held in Delhi on 6^th of May & C-Zentrix made a huge Impact as a proponent of taking digital revolution to the remotest of corners of India.  Under the aegis of the opening session for # IT for Parivahan which was themed around Empowering India’s MSMes, C-Zentrix  set-up a unique MSME information desk to particularly address opportunity areas for IT MSMEs in the Indian & Global Markets from the perspective of sharing unique options of customizations, flexibility, scalability. To motivate Indian IT MSMEs to realize their true potential, C-Zentrix aims to extend a definitive value-add giving cutting-edge solutions to the MSME’s of India.

The event theme – ‘Challenges and Opportunities of Modernising Indian Railways through implementation of IT’ saw participation from all key stakeholders of the sector including, central & state govt ministers, bureaucrats, IT and logistic companies, start-ups, innovators, and policy makers. Riveting discussions were held on various important subjects such as, Role of MSME companies in Railways, Shaping the future of Smart of Railways, ‘Internet of Things and Indian Railways, and ‘Smart Cities’: Smarter Roads - Smarter Transport.

Speaking on the occasion, Saket Setu, CEO, C-Zentrix commented, “It is really a proud moment for us to be associated with the # IT for Parivahan campaign & to help transform the Indian Transportation eco-system through Digital disruption. AIM-IT is a great initiative to showcase how Indian IT MSMEs are leading way for the ‘Digital India’ and the ‘Smart Cities’ drive. We are overwhelmed to reach out to the citizens of our country through this first of a kind “progress through better transportation” initiative. “

Railways network in India, in all its vastness provides last mile connectivity to the masses and also proves to be a lifeline for the country.