Newgen Software, a
leading global provider of Business
Process Management (BPM), Enterprise
Content Management (ECM), Customer Communication Management (CCM), and Adaptive
Case Management (ACM) solutions is pleased to announce its partnership with
Union Bank of Nigeria to power the Bank’s Central Processing Centre (CPC) using
the Newgen solution suite. Newgen as technology partner has provided the bank
with cutting edge technology which will enable the bank provide better customer
service and expedite customer facing processes.
Speaking on the CPC, Mr. Lucky Jayaratne, Executive
Director (Operations & Technology) Union Bank said, “We selected
Newgen Omniflow as the most suitable for our CPC and we are happy with the
outcome of that decision. It has enabled our initiative of centralized
processing of transactions from our network of branches successful.”
Mr.
Diwakar Nigam MD & CEO, Newgen Software expressed his views saying “We are
glad to support Union Bank of Nigeria as their mainstay for central processing
centre. Our solution demonstrates the value financial captives can derive by
using a single, easy to use platform to automate their critical business
processes. With using our BPM solution, Union Bank can achieve intuitive
collaboration with multiple systems & core business areas for better
engagement with its large pool of customers”.
Mr.
Segun Lamidi, Senior Operations Head of the Bank, who led this implementation,
mentioned “With the integration of the Newgen software with our Centralized
Processing Centre, we have now put in place end-to-end automation of the
account opening, account management and funds transfer processes, effectively
enabling us open instant accounts and improve our turnaround time in servicing
customers who visit any Union Bank branch or touch point. The Newgen team
employed global best practices combined with local knowledge to deliver this
world-class solution to Union Bank. We are pleased with the collaboration and
partnership.”
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