CRMNEXT 2016 Redefines Digital CRM

CRMNEXT, the world’s no.1 commutable cloud CRM solution, launched the next gen cloud based digital CRM platform for the Asian Market. The new platform is designed for the Digital age following the rule of Zero – Zero human-touch, Zero waste and Zero rework. The agile and fully customisable solution offers full mobility access to users. It is especially beneficial to BFSI organisations, giving them a single view of all customer engagements at the click of a button. The technology further empowers end-customers to interact with companies with near-zero human intervention, hence offering a seamless experience.

The Digital CRM platform’s advanced technology enables it to collate and analyze customer insights from traditional, digital and social platforms. By leveraging this feature, banks and financial institutions can now get a holistic view of every customer’s credit history, spending patterns, past engagements and experiences with them. Furthermore, the platform can predict a customer’s future financial requirement and accordingly suggest a product, which is apt cross-sell for that customer.  

This new CRM platform will enable BFSI organizations to build a consistent strategy with competitive differentiation, and deepen the relationship with customers through every interaction. It opens the internal processes of financial companies to end-customers, enabling them to fulfil their needs on a digital self-service platform with ready assistance available when needed. This could revolutionize the way customers buy a loan, credit card, insurance policy or open an account. It could also dramatically reduce the transaction cost for financial services companies helping them to improve profitability, scale faster and deliver great customer experiences.

CRMNEXT has been credited with having 3 of the world’s largest 5 CRM installations. Over the past decade, it has been closely working with three of India’s leading private banks – HDFC Bank, Axis Bank, ICICI Bank, top Insurance companies like Max Life Insurance, along with financial institutions like Bajaj Auto Finance, for providing customised solutions. The platform has enabled these organizations to experience seamless sales and service management, Reporting and Analytics, and deep knowledge management.

Results have been quite a testimony to CRMNEXT’s depth and ability. Deployed at HDFC Bank for the past 8 years, it has resulted in a 52% increase in the service quality and 200% improvement in the Sales Turn-around Time(TAT). At Bajaj Auto Finance it has implemented a digital loan origination system with automated-underwriting and decision-making available at all dealer locations. This has enabled to complete the loan approval process in less than3minutes, delivering faster sales and a hassle free, seamless experience to the customers. CRMNEXT believes that similar tools will impact the entire financial business ecosystem by redefining customer interactions while necessitating new innovative internal processes and employee skills to support these interactions.